Content has always been important to B2B, so why all of a sudden am I writing a blog post about it? For the simple reason that the business audience mindset has been shifting and digital content is the new brochure.
Business customers are accessing more information online than ever before and using this to inform their buying decisions. Over 70% of B2B buyers use a search engine at the start of their buying process and 75% B2B prospects click on organic results.
· You need to cater for the needs of a diverse audience
· You need to be found where people are searching
· You need to spread the gospel
· People like to pass your content around & sometimes gossip
· Poorly planned content campaigns can be costly
Your content needs to be methodically planned to cater for diverse needs. That requires a mind map of how the different content assets at your disposal can be used across digital channels, not just your website, to satisfy the needs of each person in the buying chain.
Every buying decision has a number of critical stages; points where the process either breaks down or continues.
Search is one way to put your content in front of B2B decision makers when they want it most. The challenge is to understand the techniques needed to:
a) Optimise your website technically to facilitate indexing/spidering by search engines e.g. dynamically generated sitemaps (XML and HTML).
b) Optimise your content to be visible for the most relevant search terms.
c) Analyse the impact of your SEO to determine how you can fine tune and improve.
The ability to reach a large audience cost effectively via direct digital marketing is in your hands.
One challenge is to ensure you have the content that addresses the likely questions that will be asked during the buying cycle.
This content can be made available on your website and distributed across other digital channels. If you do your keyword research and optimise the content accordingly, you can rapidly make this visible for relevant online searches.
Key thought: your content isn’t just web content and statics asset like a white paper; it’s also the words that your employees can speak and write. How are you maximising the value and impact of these assets?
Your competitors have access to all these tools too!
If you’re not on top of your content creation & distribution, you will lag behind. If you have a gap at any stage of your customers’ buying cycle, the competition could steal them from under your nose.
There is a resource limitation and the need to prioritise. This is where web analytics, testing and optimisation come in. I always advocate measuring the impact of your content, which isn’t as daunting as it sounds.